OLOLADE, PHILIP JESUTOLA
Remote Executive & Operations Professional
Remote, NG.About
Highly accomplished Executive & Operations Professional with over a decade of experience in optimizing remote operations, executive support, customer success, and project coordination. Proven ability to drive efficiency, streamline complex workflows, and enhance client relationships, notably automating CRM processes to reduce administrative costs and response times by 30%. Tech-savvy and AI-proficient, adept at leveraging advanced tools like Google Workspace, Asana, and AI platforms to deliver consistent, high-impact results with minimal oversight.
Work
Possible Learning Citadel
|Education & Business Operations Manager
Nigeria, N/A, Nigeria
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Summary
Directed administrative, operational, and customer support functions, implementing digital transformations to enhance efficiency and growth for an educational organization.
Highlights
Directed comprehensive administrative, operational, and customer support functions, ensuring seamless operations for a rapidly growing educational organization.
Increased student enrollment by 25% through the strategic implementation of targeted recruitment campaigns and personalized one-on-one consultations.
Spearheaded a digital transformation initiative, integrating CRM and automation solutions that reduced manual workload by 40%.
Prepared detailed business reports and managed operational budgets, fostering collaboration across internal teams and external partners.
Leading Ministry
|Executive Office Assistant to General Overseer
Nigeria, N/A, Nigeria
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Summary
Provided high-level executive support, managing complex calendars, coordinating international logistics, and serving as a confidential liaison for a General Overseer.
Highlights
Managed a complex executive calendar, strategically allocating time to protect over 15 hours per week for high-priority initiatives and strategic planning.
Coordinated all aspects of international travel, including flights, visas, accommodations, and detailed itineraries, for high-profile conferences and events.
Served as the primary confidential liaison, expertly managing sensitive correspondence and preparing comprehensive board reports for executive review.
Orchestrated a successful annual conference for over 500 attendees, overseeing venue sourcing, invitation management, and post-event follow-ups.
Possible Phil Global Ventures
|Customer Experience & Operations Specialist (Remote)
Remote, N/A, Nigeria
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Summary
Managed customer support and operations, driving efficiency through workflow automation and process improvement for a remote venture.
Highlights
Provided empathetic and clear customer support via email and chat, consistently resolving 95% of inquiries on first contact to ensure high client satisfaction.
Automated critical CRM workflows, successfully reducing administrative costs by 30% and significantly cutting response times by 30%.
Managed Asana project boards, meticulously tracking sprint progress and proactively removing blockers to ensure 100% on-time project delivery.
Developed and documented Standard Operating Procedures (SOPs), leading process improvement initiatives that enhanced overall team efficiency.
Bitec Technologies
|Project Manager & Lead Coach
Nigeria, N/A, Nigeria
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Summary
Managed project lifecycles and coached teams, optimizing budgets and timelines to significantly improve profit margins.
Highlights
Managed end-to-end project budgets, timelines, and deliverables, successfully improving profit margins by 30%.
Coached project team members, facilitated efficient Agile-style stand-ups, and proactively removed blockers to consistently maintain project momentum.
Education
Ladoke Akintola University of Technology
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B.Tech
Medical Biochemistry
Languages
English
Certificates
AI Educator Certification (Levels 1-4)
Issued By
Magic School AI
IT Support Certification
Issued By
Digital Witch Support Community
Skills
Executive & Admin Support
Calendar Management, Email Handling, Travel Coordination, Event Planning, Board Reporting, Personal Assistance.
Customer Support
Email Support, Chat Support, Phone Support, Client Relations, Issue Resolution, Documentation, Process Improvement.
Operations & Project Management
Workflow Automation, CRM Upkeep, Spreadsheet Management, Cloud File Management, SOP Creation, Backlog Prioritization.
Technical Tools
Google Workspace, MS Office, Asana, Trello, Notion, Slack, Zoom, Calendly, HubSpot, Zendesk, Xero.
AI & Automation
AI Educator Certified (Levels 1-4), ChatGPT, Copilot, AI for Response Time Reduction.
Soft Skills
Self-motivated, Highly Organized, Detail-oriented, Proactive, Adaptable, Excellent Written/Verbal English.